Shipping & Delivery
Shipping
We work to dispatch all orders within 1-2 working days after the order is placed. We try to ensure that stock is accurately updated on our website, but if a product is out of stock, we will notify you as soon as possible via email.
We ship Worldwide.
Estimated delivery times
United Kingdom: 1-3 business days
North America: 6-9 business days
Europe: 3-6 business days
We do our best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
My parcel has not arrived, what do I do?
We're sorry to hear that your parcel hasn't reached you yet. Occasionally, orders are returned to us as undeliverable for various reasons. Here are some common scenarios and what you can do:
a. Incorrect Address
If the address you provided is incorrect, outdated, or rejected because it's a PO Box or packstation, the parcel may be returned to us. Unfortunately, we can't change the address once the parcel has left our facility. Please double-check your address carefully when placing an order. If your parcel is returned, we'll refund your order minus any shipping costs and notify you via email. You'll need to place a new order online.
b. Failed Delivery Attempts
Our carriers usually make multiple attempts to deliver your parcel. If they're unable to do so, the parcel might be returned to us or held at a local depot for you to collect. If not collected in time, it will be sent back to us. In this case, we'll refund your order less any shipping costs and notify you via email. You'll need to place a new order online.
c. Recipient Refused the Parcel
If you're sending a gift directly to someone, please let them know to expect it. Sometimes, recipients may refuse a parcel if they're not anticipating it. If this happens, we'll refund your order minus any shipping costs and notify you via email. You'll need to place a new order online.
d. Unpaid Customs Charges
For international deliveries outside the UK, customs charges like import duties, handling fees, local taxes, and other costs may apply. Parigotte isn't responsible for these charges or any delays caused by customs or other government authorities. Failure to pay these charges may result in your parcel being returned to us. In such cases, your original shipping charges and any associated return costs will be forfeited. If the cost of return exceeds the value of the order, the entire cost of the order will be forfeited. Please make sure you understand the customs process and potential costs for your country before ordering.
e. Illegible Address
In rare instances, address labels can become unreadable during transit. If this happens, the carrier will return the parcel to us. We'll reship your order free of charge.
f. Damaged in Transit
If your parcel is significantly damaged while on its way to you, the carrier may return it without attempting delivery. We'll repack and reship your order free of charge.
Payment Options
We accept: Visa, Mastercard, American Express, Apple Pay and Paypal
Return conditions
If you're not satisfied with your purchase, you can return the item(s) within 30 days of receipt for a refund or exchange. The item(s) must be in new and unused condition with all original packaging.
Parigotte is not responsible for any return postage costs. We recommend that you obtain a tracking number and insurance from your courier/delivery service in case the package you are returning is lost or damaged.
In the case of any damaged goods, you may return the product within 21 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Make sure to include contact information with the return and if possible, please provide us with a tracking number. PARIGOTTE suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. PARIGOTTE will make a refund of eligible returns, less delivery costs. To do so we may need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Refunds
Once your returned item is received and inspected, you will be notified by email if your refund request has been approved.
Approved returns will be refunded by the original method of payment within 5 working days. Once processed, debit card/credit card refunds can take up to 5 working days to appear in your account.
Unclaimed Parcel
For packages that are not picked up from your post office within 14 days, PARIGOTTE will charge a handling fee to cover return shipping and freight companies' administrative costs.
Returning a Parcel
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. PARIGOTTE is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Switching to Another Product Instead of a Refund
Return the product you have received and send us an e-mail telling us which product you want instead.
Transport Damage
If the product is lost or if you notice that the item has been damaged during transport, you should immediately report this to us.