Shipping & Delivery

Shipping

We work to dispatch all orders within 1-2 working days after the order is placed. We try to ensure that stock is accurately updated on our website, but if a product is out of stock, we will notify you as soon as possible via email.

We ship Worldwide.

Estimated delivery times

United Kingdom: 1-3 business days

North America: 6-9 business days

Europe: 3-6 business days

We do our best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Please note that orders shipped outside the UK may be subject to customs fees, import duties, and taxes, which are imposed by the destination country. These charges are not included in the item price or shipping cost and are the customer’s responsibility. We are not responsible for delays due to customs.

Payment Options

We accept: Visa, Mastercard, American Express, Apple Pay and Paypal

Return conditions

If you're not satisfied with your purchase, you can return the item(s) within 30 days of receipt for a refund or exchange. The item(s) must be in new and unused condition with all original packaging.

Parigotte is not responsible for any return postage costs.  We recommend that you obtain a tracking number and insurance from your courier/delivery service in case the package you are returning is lost or damaged.

In the case of any damaged goods, you may return the product within 21 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Make sure to include contact information with the return and if possible, please provide us with a tracking number. PARIGOTTE suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. PARIGOTTE will make a refund of eligible returns, less delivery costs. To do so we may need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Refunds

Once your returned item is received and inspected, you will be notified by email if your refund request has been approved.

Approved returns will be refunded by the original method of payment within 5 working days.  Once processed, debit card/credit card refunds can take up to 5 working days to appear in your account. 
 

Unclaimed Parcel

For packages that are not picked up from your post office within 14 days, PARIGOTTE will charge a handling fee to cover return shipping and freight companies' administrative costs.

Returning a Parcel

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. PARIGOTTE is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Switching to Another Product Instead of a Refund

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage

If the product is lost or if you notice that the item has been damaged during transport, you should immediately report this to us.